To add a toll-free number to your SalesMessage account, log in to your dashboard, navigate to the Inbox section, click Add New Inbox, enter your inbox name, and select Toll-Free Number instead of a local 10DLC number. Complete the setup process, and your new toll-free number will be ready for business texting.
SalesMessage introduced toll-free numbers to give businesses more flexibility as SMS regulations continue to evolve around 10DLC registration requirements. For many businesses, toll-free numbers provide a simpler alternative to local business texting numbers.
Ready to simplify your business texting? SalesMessage makes it easy to manage customer conversations, automate follow-ups, and grow your business from one powerful platform. Join SalesMessage today and start communicating smarter.
What You’ll Learn
In this guide, you’ll discover:
- What a toll-free number is in SalesMessage
- Why businesses are switching to toll-free SMS numbers
- How to add a toll-free number step by step
- The difference between toll-free and local 10DLC numbers
- Benefits of using toll-free business texting
- Common setup mistakes to avoid
- Frequently asked questions about SalesMessage toll-free numbers
Add a toll-free number to your SalesMessage account, understand 10DLC requirements, compare toll-free vs local numbers, and choose the best option for business texting.
What Is a Toll-Free Number in SalesMessage?
A toll-free number is a business phone number that allows customers to contact a company without being tied to a specific geographic area.
Common toll-free prefixes include:
- 800
- 888
- 877
- 866
- 855
- 844
- 833
Within SalesMessage, toll-free numbers can be used for:
- Customer support
- Lead nurturing
- Appointment reminders
- SMS marketing
- Business communications
- Automated text messaging
Unlike traditional local numbers, toll-free numbers help businesses establish a national presence and can simplify certain compliance requirements.
Why SalesMessage Added Toll-Free Numbers
The business texting landscape has changed significantly due to new carrier regulations.
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One of the biggest changes is the introduction of 10DLC (10-Digit Long Code) registration requirements.
Businesses using local phone numbers for SMS messaging are often required to:
- Register their brand
- Register messaging campaigns
- Pay carrier registration fees
- Complete compliance verification
- Maintain approved messaging practices
To provide users with greater flexibility, SalesMessage introduced toll-free number options during account setup and inbox creation.
This allows businesses to choose between:
Local Number (10DLC)
or
Toll-Free Number
depending on their needs and messaging strategy.
For many organizations, this creates a faster and simpler onboarding experience.
What Is 10DLC?
10DLC stands for:
10-Digit Long Code
These are standard local phone numbers used by businesses for SMS and MMS messaging.
Example:
(555) 123-4567
Mobile carriers introduced 10DLC registration to:
- Reduce spam
- Improve message quality
- Increase transparency
- Verify legitimate businesses
- Protect consumers
While 10DLC offers benefits, it also introduces additional registration requirements that some businesses may prefer to avoid.
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Why Businesses Choose Toll-Free Numbers Instead of 10DLC Numbers
Many SalesMessage users are selecting toll-free numbers because they offer several advantages.
Faster Setup
Businesses can often get started more quickly without navigating traditional 10DLC registration workflows.
Professional Branding
Customers frequently associate toll-free numbers with established and trustworthy companies.
Nationwide Presence
A toll-free number works well for businesses serving customers across multiple cities or states.
Greater Flexibility
Organizations can scale customer communications without relying on local area codes.
Simplified Compliance Path
For many businesses, toll-free messaging provides a more straightforward approach compared to local number registration requirements.
How to Add a Toll-Free Number to Your SalesMessage Account
Whether you’re a small business, agency, or growing enterprise, SalesMessage provides the tools you need to streamline communication. Get started with SalesMessage now and take your customer engagement to the next level.
Follow these steps to create a toll-free number in SalesMessage.
Step 1: Log In to SalesMessage
Sign in to your SalesMessage account using your administrator credentials.
Once logged in, you’ll be taken to the main dashboard where inboxes and conversations are managed.
Step 2: Navigate to the Inbox Section
Open your Inbox management page.
This area contains:
- Shared inboxes
- Team conversations
- Assigned phone numbers
- Messaging settings
If you’re creating a new communication channel, this is where the process begins.
Step 3: Click “Add New Inbox”
Select the Add New Inbox button.
This launches the inbox creation wizard.
SalesMessage allows you to create separate inboxes for:
- Sales teams
- Support teams
- Marketing campaigns
- Appointment scheduling
- Customer service departments
Step 4: Name Your Inbox
Enter a descriptive inbox name.
Examples include:
- Customer Support
- Sales Department
- Lead Follow-Up
- Marketing Team
- Appointment Reminders
A clear name makes inbox management easier as your team grows.
Step 5: Choose Your Phone Number Type
This is the most important step.
SalesMessage now includes a toggle that allows you to choose between:
Toll-Free Number
or
Local Number (10DLC)
Select:
Toll-Free Number
to proceed with a toll-free setup.
Step 6: Review Registration Requirements
When selecting a local number, SalesMessage typically displays information regarding:
- Carrier registration requirements
- Brand registration
- Additional fees
- Compliance obligations
When choosing a toll-free number, users are presented with an alternative option that does not currently follow the same standard 10DLC registration workflow.
This additional flexibility is one of the primary reasons many businesses choose toll-free numbers.
Step 7: Complete Setup
Review your configuration and submit the setup request.
SalesMessage will provision your toll-free number and connect it to your inbox.
The process typically takes only a few moments.
Step 8: Start Sending Messages
Once setup is complete, your business can begin:
- Sending text messages
- Receiving customer replies
- Managing conversations
- Automating communication workflows
- Tracking customer engagement
All through your new toll-free number.
Want to automate event registration confirmations? Check out our comprehensive guide on How to Send Event Registration Confirmations via Salesmsg: The Ultimate HubSpot SMS Automation Guide to learn how businesses use SMS automation to boost attendance rates and improve customer communication.
Toll-Free Number vs Local Number: Which Is Better?
The best choice depends on your business goals.
| Feature | Toll-Free Number | Local Number (10DLC) |
| Nationwide Branding | Excellent | Limited |
| Local Recognition | Low | High |
| Registration Complexity | Lower | Higher |
| Additional Carrier Requirements | Fewer | More |
| Professional Image | Excellent | Good |
| Scalability | High | Moderate |
| Multi-State Businesses | Ideal | Less Ideal |
Who Should Use a Toll-Free Number?
Toll-free numbers are particularly useful for businesses that operate nationally.
Marketing Agencies
Manage client communications across multiple locations.
SaaS Companies
Support users regardless of geographic location.
E-commerce Stores
Communicate with customers throughout the country.
Customer Support Teams
Provide a professional communication channel.
Service-Based Businesses
Create a centralized point of contact for prospects and customers.
Best Practices for Toll-Free Business Texting
Simply obtaining a toll-free number isn’t enough.
Follow these best practices to maximize results.
Obtain Customer Consent
Only send messages to customers who have opted in.
This improves compliance and customer trust.
Send Relevant Messages
Focus on value-driven communications such as:
- Appointment reminders
- Order confirmations
- Shipping updates
- Customer support responses
- Promotional campaigns
Avoid Spam Triggers
Avoid:
- Excessive capitalization
- Misleading offers
- Unwanted promotions
- Repetitive messaging
Monitor Performance
Track important metrics including:
- Delivery rates
- Response rates
- Click-through rates
- Conversion rates
- Opt-out rates
These insights help optimize future campaigns.
Common Mistakes to Avoid
Many businesses make avoidable mistakes when setting up SMS communications.
Choosing a Number Without Understanding Requirements
Always understand the differences between toll-free and local numbers before making a decision.
Ignoring Customer Consent
Consent remains essential regardless of the phone number type.
Sending Excessive Promotional Messages
Over-messaging can lead to higher opt-out rates.
Poor Inbox Organization
Use separate inboxes for different departments whenever possible.
Helping Businesses Grow Through Automation
At Axiabits, we help businesses streamline customer communication through SMS marketing, SalesMessage integrations, CRM automation, and lead nurturing solutions. Our goal is to help you improve engagement, automate workflows, and grow your business more efficiently.
Ready to grow your business? Book Now and discover how Axiabits can help automate your marketing and customer communication.
Final Verdict
SalesMessage’s toll-free number option gives businesses a powerful alternative to traditional local 10DLC numbers. As carrier regulations continue evolving, organizations need flexible communication solutions that balance compliance, professionalism, and ease of use.
If your business serves customers across multiple regions, wants a professional brand image, and prefers a simpler setup process, a toll-free number may be the ideal choice.
To get started, simply create a new inbox in SalesMessage, select the toll-free number option, complete the setup process, and begin communicating with customers through a trusted business texting platform.
By understanding the differences between toll-free and local numbers, you can choose the solution that best aligns with your customer communication strategy and long-term business goals.
Thousands of businesses use SalesMessage to improve response rates and close more deals. Create your SalesMessage account today and discover why business texting is one of the most effective communication channels available.
Disclaimer
This article features affiliate links, which indicate that if you click on any of the links and make a purchase, we may receive a small commission. There’s no additional cost to you, and it helps support our blog so we can continue delivering valuable content. We endorse only products or services we believe will benefit our audience.
Frequently Asked Questions
Does SalesMessage offer toll-free numbers?
Yes. SalesMessage allows users to select a toll-free number when creating a new inbox or setting up their account.
Do toll-free numbers require 10DLC registration?
Toll-free numbers currently provide an alternative option outside the standard 10DLC registration process used for many local business numbers.
Can I use a toll-free number for SMS marketing?
Yes. Toll-free numbers can be used for customer engagement, lead nurturing, promotions, support, and appointment reminders.
Is a toll-free number better than a local number?
Neither option is universally better. Toll-free numbers are ideal for national businesses, while local numbers may be more effective for location-specific marketing.
Can customers reply to toll-free SMS messages?
Yes. Customers can typically send and receive messages through toll-free SMS conversations.
